Shipping policy

Last Updated: August 19, 2026

At WildHeart Pet Co, we work to process and ship orders as efficiently as possible.

This Shipping Policy explains our available shipping methods, shipping costs, estimated delivery times, and other important shipping information.

1. Shipping Methods and Rates

We currently offer the following shipping options:

Shipping Method Shipping Cost Estimated Delivery
Standard Shipping $8 3–5 days
Express Shipping $15 1–2 days

Available shipping methods may vary depending on the destination, product availability, product size, weight, and other circumstances.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

2. Order Processing

Orders are generally processed after payment has been successfully received.

Processing time is separate from shipping transit time.

Once your order has been shipped, you may receive a shipping confirmation email with tracking information when available.

3. Delivery Estimates

The delivery times listed above are estimated delivery times and are not guaranteed delivery dates.

Delivery may take longer because of circumstances outside our reasonable control, including:

Carrier delays.
Severe weather.
Natural disasters.
Holidays.
High shipping volumes.
Incorrect or incomplete shipping information.
Address-related delivery problems.
Customs or government delays, where applicable.
Other unforeseen circumstances.
4. Tracking Information

When tracking information is available, it may be provided through your shipping confirmation email or other order notification.

Please allow some time for tracking information to become active after the package has been handed to the shipping carrier.

5. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you discover that your shipping address is incorrect, please contact us as soon as possible at:

v94596976@gmail.com

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.

6. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and tracking procedures.

If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

If your package appears to be lost or significantly delayed, contact us at v94596976@gmail.com with your order number.

We will make reasonable efforts to assist with the carrier investigation.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and products before disposing of the packaging materials.

Contact us as soon as possible at v94596976@gmail.com with your order number and photographs so that we can review the situation.

8. Large or Oversized Items

Certain household or pet products may require special shipping arrangements because of their size, weight, dimensions, or carrier requirements.

If additional shipping requirements or charges apply, they will be communicated to you before fulfillment when reasonably possible.

9. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions due to applicable laws, carrier requirements, product characteristics, or other circumstances.

If we are unable to ship an order to your destination, we may contact you to arrange an alternative solution or provide an appropriate refund.

10. International Shipping

If international shipping is offered for an order, the customer may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the product price or shipping fee unless explicitly stated at checkout.

International delivery times may vary because of customs clearance and other factors outside our control.

11. Shipping and Returns

Shipping fees are generally non-refundable when an order is returned because of customer preference, change of mind, or similar reasons.

Please review our Return & Refund Policy for complete information regarding returns and refunds.

12. Contact Us

For questions regarding shipping, please contact:

WildHeart Pet Co
3225 N Whitman St
Tacoma, WA 98407
United States

Email: v94596976@gmail.com