Refund policy
Last Updated: August 19, 2026
At WildHeart Pet Co, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with this Return & Refund Policy.
1. Return Window
You may request a return within 30 days from the date your order was delivered.
To be eligible for a return, the item must:
Be unused and in its original condition.
Be clean and free from stains, odors, pet hair, or other signs of use.
Not be damaged, altered, or modified after delivery.
Include all original packaging, accessories, tags, labels, and components, when applicable.
Be in a condition that allows it to be resold.
Items that do not meet these requirements may be refused for return.
2. Non-Returnable Items
Certain products may not be eligible for return, including:
Items that have been used, damaged, altered, or modified after delivery.
Items with missing original packaging or accessories where those items are necessary for resale.
Personalized or customized products, unless defective or damaged.
Final sale items clearly identified as non-returnable at the time of purchase.
Products that cannot reasonably be returned for health, safety, or hygiene reasons once opened or used.
For pet-related products, items that have been used by or exposed to an animal may not be eligible for return for hygiene and safety reasons unless the item is defective, damaged, incorrect, or otherwise subject to a legally required remedy.
3. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us within 7 days of delivery.
Please provide:
Your order number.
A description of the issue.
Clear photographs of the product and packaging.
Any other information reasonably requested by our customer service team.
After reviewing your request, WildHeart Pet Co may provide a replacement, exchange, store credit, or refund, depending on the circumstances and applicable law.
4. How to Request a Return
To request a return, contact us at:
Email: v94596976@gmail.com
Please include your order number, the item you wish to return, and the reason for the return.
Please do not send a product back without contacting us first and receiving return instructions.
5. Return Shipping Costs
Unless the return is caused by our error, a defective product, a damaged product, or another circumstance for which WildHeart Pet Co is responsible, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable for returns due to customer preference, change of mind, or similar reasons, except where otherwise required by applicable law.
If the return is caused by our error or a defective or damaged item, we will review the situation and provide an appropriate return solution.
6. Refunds
Once your returned product is received and inspected, we will notify you whether your return has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.
Shipping charges are generally non-refundable unless the return is due to our error, a defective or damaged product, or another circumstance where reimbursement is required by applicable law.
7. Exchanges
If you would like to exchange an eligible item for another product, size, color, or variation, please contact us.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit where appropriate.
8. Sale and Promotional Items
Sale items may be eligible for return unless they are clearly identified as Final Sale at the time of purchase.
Additional terms may apply to promotional discounts, coupon codes, bundles, free gifts, or other special offers.
9. Product-Specific Returns
Certain household or pet-related products may have additional return requirements because of their nature, size, materials, safety considerations, or intended use.
Any special return conditions will be disclosed on the applicable product page or at checkout when applicable.
10. Refused or Unclaimed Packages
If a package is refused or remains unclaimed and is subsequently returned to WildHeart Pet Co, the customer may be responsible for applicable return shipping or handling costs.
Any refund will be processed after the package has been received and inspected and may be subject to applicable deductions where permitted by law.
11. Contact Us
For questions regarding returns or refunds, please contact:
WildHeart Pet Co
3225 N Whitman St
Tacoma, WA 98407
United States
Email: v94596976@gmail.com
Phone: +1 253-931-7022